APA (7th ed.) Citation
Kiser K. J. & Sashkin M. (1993). Putting Total Quality Management to Work: What TQM means, how to use it & how to sustain it over the long run. Berrett-Koehler Publishers.
Chicago Style (17th ed.) Citation
Kiser K. J. and Sashkin M. Putting Total Quality Management to Work: What TQM Means, How to Use It & How to Sustain It over the Long Run. Berrett-Koehler Publishers, 1993.
MLA (9th ed.) Citation
Kiser K. J. and Sashkin M. Putting Total Quality Management to Work: What TQM Means, How to Use It & How to Sustain It over the Long Run. Berrett-Koehler Publishers, 1993.
Warning: These citations may not always be 100% accurate.